FREQUENT ASKED QUESTIONS

How do I know if I can benefit from psychological counseling?


Any reason is valid, like to want to know yourself better Itself, there are others who can guide you in this decision:

If you do not feel personally or professionally accomplished;
If you find it difficult to relate to others, isolating yourself;
If you feel your relationships unstable or unrewarding;
If you often feel irritated, stressed, or feel like crying, without knowing how to identify the causes;

You feel some physical sensations, such as chest tightness or shortness of breath, for no apparent reason.

Likewise, you can send your question / question, free of charge, in order to obtain a clarification more appropriate to your specific case.




Is it a secure and confidential service?


The therapeutic relationship is a relationship that prizes for confidentiality, in a safe space and adapted to the needs of each person.

The services provided and the information exchanged between the person and the professional follow a confidentiality agreement. This is guaranteed when there is a responsibility for access to the computer equipment of each party.

This service is guided by the International Society for Online Mental Health (ISMHO) and the American Psychological Association (APA).




What is the difference between online and face-to-face psychological services?


Benefit from psychological support allows the person to take care of themselves: when facing emotional unstability, empowering the creation, or appropriation, of new perspectives and strategies, to deal with difficulties, by acquiring more appropriate tools.

Online services allow for a different possibilities such as distance and comfort of the client. However, there are some situations (e.g. crisis situations) in which this type of service may not be the most indicated, due to the physical presence of health professional when necessary. To enhance the person's well-being there will be this evaluation, in order to guide it to the best intervention, in relation to the difficulties seized.

See the various scientific articles that we present in the scientific archive on this subject.




What do I need to get the services?


It only requires a computer / smartphone with sound, microphone and / or camera output (optional), internet connection and a free Skype account. No matter the location of the person, however, we value a place where you feel comfortable and in peace.




If I can not identify myslef with the professional and their intervention model, what can I do?


You will need to send an email (link to contacts or mail), explaining your reasons so as to find the best possible solution, ensuring that the conditions of the therapeutic process are ensured as well as your well-being.




How do I schedule a session? And how is the payment made?


It is quite simple. Only with 4 steps can you mark your session.

1. Choose the day and time you prefer.

2. Choose the professional you want.

3. Receive the information to make the payment securely after the appointment of your session.

4. Log on to any device with Internet access.

After the first session, the follow-up will be organized with the professional to follow the individual objectives of each person.

The sessions last for 50 minutes.




I could not attend the session .... And now?


We look forward to your arrival throughout the time of the session. If for any reason you miss the session, you should schedule again if you wish. In these cases, the payment previously made will not be refunded. However, if the session does not occur due to technical failures, the new schedule will be free of payment.




I'll have to cancel the session ... What do I do?


The cancellation and possible rescheduling can be done, without any prejudice, up to 24 hours before the scheduled session.





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